Frequently Asked Question

We encourages you to read our Terms and Conditions before purchasing or placing orders to our Web store. We may change our Terms and Conditions from time to time. If you do not agree to our Terms and Conditions, we suggest you to stop using the Web store.

How can I shop or place order?
Please visit our "How to Order" section at the bottom of the page.

Do I need an account to order?
You can order as “guest” but we recommend you to register an account so you can make a faster checkout and payment and you don’t have to retype your address every time you want to purchase our products.

I've forgotten my password. What should I do?
Click "Forgotten Your Password?" link at the Sign In Page and follow the instructions.

I would like to order Sold Out items. Is it possible?
So sorry for Sold Out items we can’t produce it anymore.

How do I define my size?
Most of our products are available in All Size (it fits from size S to L). However for some other products, we might have smaller or larger size. We will notify on the product page if the concerning product is available in varied sizes.

Does NurZahra Ship to multiple addresses?
Yes, we can ship to another address,
but if you want to ship to 2 or 3 addresses, you have to make 2 or 3 separate orders.


Can I change my shipping address after my order has been dispatched/sent ?
Unfortunately you can’t. We only ship the order to the address written.

Can I add items after I check out?
Unfortunately you can't, because after checking out your order is recorded. If you want to add items, please reorder in our website.

Can I pay by credit card?
Yes, you can. You are able to pay in our website (min 200k purchase) in IDR and Paypal (www.paypal.com) in USD. Both are processed after clicking "Confirm Order" button.

How soon can I get my order?
After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours.
Note that process is only checking the payment, preparing and delivering the goods to the shipping company.
After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries.
In short, from confirmation time the order will arrive earliest in 3 days.
For more info, click “Shipping Policy” sectionat the bottom of the page.

Can I track my order?
Yes you can, kindly click "Track Order" or view it from "My Account" and click the link in the Airwaybill Number.

Can I get my order earlier?
If you want to get it earlier (earliest within 2 days after you confirm the payment)
please choose FAST Shipping upon the check out.

Is my personal information kept private?
NurZahra guarantees to keep all of the informations you've provided private and safe. We will not disclose it to other parties.

I have received my package. Unfortunately, there is some defect in the product. What should I do?
We deeply apologize for our error. For more information, you may visit our "Return & Exchange" page.

The garment I received does not fit me well (It is too big or it is too small). What should I do?
Don't worry, you can exchange it to other item. If currently there are no items that you wish to buy, you will receive a non-expiry store credit with the amount you have purchasedNote that the shipping fees will not be compensated by us.

How do I return or exchange an item?
Please read our “Return & Exchange” Section at the bottom of the page.

Can I exchange or return sale item(s)?
No you can't, sale items are non-changable and non-refundable.All sale items are final.

Do you have any stores?
Yes we do.